FAQs

What does it cost to ship one of your hostess stations?

The cost varies depending on the hostess stand or station selected and the shipping location. Once you’ve added a hostess stand or hostess station to your cart you will have the option to calculate shipping. Read more about our Shipping FAQs.

Which countries do you serve?

We serve the U.S and Canada.

How long does it take for an order to arrive?

Orders take 2-6 weeks to be delivered and it dependent on the finish and type of panels chosen. Need it by a certain date? Give us a call and we’ll do our best to accommodate your deadline.

What can I expect with your 100% guarantee?

You can expect to have a partner in the restaurant equipment industry working for you. We pride ourselves on providing dedicated customer service and a 3-year warranty against workmanship defects.

Can the parts in your hostess stations be replaced?

Yes. All of our hostess stations have a modular design. This means that any part of your hostess stand or station is replaceable. This way, if a wheel, door, lock, drawer, key, or anything else gets damaged you can replace it instead of the entire hostess station. We think that makes more sense.

What sets your products apart from the other guys?

Quality of product and quality of service. We don’t cut corners on our products at any price point and we stand behind this claim with our 3-year warranty. We believe in building relationships and delivering reliable products and customer service. We are constantly innovating and improving our product line based on customer feedback to better serve you.
PLEASE READ OUR SHIPPING FAQs

Return Policy

For parcel items, in new condition, may be returned to us within 15 business days of delivery. Customers are responsible for return shipments to our warehouse. For returns on hostess stations or large freight items, please call the number listed on our website.
PLEASE READ OUR FULL RETURN POLICY 

Happy Holidays! The Hostess Station will be closed December 24 - 31, 2021. We will return to the office on Monday, January 3, 2022.
Record-high volumes of parcel and freight orders may cause transit delays due to all carriers being overbooked. Please place your orders early to build in the delays from the freight carriers. Dismiss