Shipping FAQ

What is the lowest cost delivery method?

The most efficient way to ship your order is to a business (commercial address) with a loading dock.

When do I need a lift gate?

A liftgate is used to lower your hostess station from the truck to the ground.

You need a lift gate unless you have a forklift or loading dock or you ordered only one (1) hostess station and will have two people available at the time of delivery to unload it.

Why does residential delivery cost more?

Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment is necessary.

Residential delivery with a lift gate does not include inside delivery.

For these reasons, we recommend delivering to a commercial address whenever possible.

Is a condominium considered residential?

Yes, because it is in a residential zone you will need a residential delivery.

When will my order be delivered?

Most orders arrive within 4-10 weeks. If you want a delivery estimate or have a strict timeline, give us a call at 844-873-1400.

We will always do everything within our power to meet your lead times.

Does someone need to be there for my delivery?

Yes, someone is required to sign for every hostess station delivery.

Do you provide additional delivery services?

Yes, we can on request. Please give us a call at 844-873-1400.

Freight Services

Shipping MethodDescriptionPricing
Economy Shipping – Shipping service that provides commercial dock to dock delivery. If you have a forklift on site, no loading dock is required.Use this service when shipping to a commercial address with a loading dock availablePrices Varies ($130 and up)
Priority Shipping – Shipping service that provides commercial dock to dock delivery. Increases the cost of shipping but provides a shorter leadtime. No accessorial (liftgate, delivery appt, etc) can be added.Use this service if you have a strick leadtime and need your equipment by a specific dateAdditional fee on top of regular shipping (+$75-250)
Residential Shipping – Shipping service that provides delivery to a home, a condo, or any address that is zoned as residential by freight carriers. Requires delivery appt and adds at least 1 business day to lead time as an appointment is needed. Residental shipments require a smaller truck that includes a liftgate.Use this service if you are shipping to your home or condo. Additional fee’s will apply if residental is not indicated before delivery.Additional fee on top of regular shipping (+$75-250)
Liftgate – A liftgate is when there is no loading dock or forklift available at the delivery destination and you need help removing the pallet from the truck to the groundAdd a liftgate service if commerical address does not have a loading dockAdditional fee (+$35-65)
Inside Delivery – Economy shipping includes dock to dock delivery, anytime the driver moves the freight (even one foot) – this establishes inside delivery. Drivers do not have to notify you of inside delivery charges – it’s the customer’s responsibility to not initial on the delivery receiptUse this service if you need your freight moved in doors, up an elevator or upstairs.Additional fee ($137-145)
Reconsignment – Reconsignment is the term used when a shipment that is already in transit requires the delivery address to change. When you change the delivery address after the order has shipped there will be a fee associated.Pricing varies depending on how far away the new address is from the original.Starting price $120+
Redelivery – If you miss the initial delivery for any reason and the shipment needs to make an additional trip to your location.Pricing varies depending on how far away the delivery address is.Price ranges $120-$175

Delivery Receipt Example Of Additional Services

*The highlighted areas are important areas for customers to pay attention to. Accessorial Services are added at time of delivery and if they are used, the driver will mark that box and ask for your signature authorizing those charges. There is room for customers to note any damages at point of delivery, any damages not noted at delivery are left up to the freight carriers discretion for approval of claims

Example Of Some Freight

Due to extremely high order volume and freight carrier delays, please expect a lead time of 4-10 weeks.
Call us at 877-941-0517 if you need your hostess stand by a specific date. We recommend placing your orders early to build in the delays. Dismiss